Archive for the ‘LT News’ Category

Layered Tech Sponsors Southwest’s First Multi-platform Web Conference

August 24, 2010

Layered Tech is proud to be a sponsor of OpenCamp, the Southwest’s first multi-platform Web conference.  Created by the same people who started WordCamp Dallas and DrupalCamp Dallas, OpenCamp takes place Friday, Aug. 27 through Sunday, Aug. 29 at the Addison Crown Plaza Hotel, located at 14315 Midway Road, Addison, TX 75001.

So, you may think that we’re blogging about a blogging event…that’s only partially true!  OpenCamp is much more than a blogging event – it’s dedicated to the concept of removing both real and artificial barriers to bring together Webmasters, Web developers, bloggers, podcasters and social media enthusiasts, regardless of the tools they use, the medium in which they provide content, or the topics upon which they focus.  There’s never been an event like this, so you won’t want to miss it.

We’d love to see you there and have you experience the many sessions that OpenCamp has arranged.  Some of the industry’s top experts will present on topics ranging from social media to technical development, content creation, revenue generation and more.  WordPress, Drupal, Joomla!, and .NET sessions will also be available, and there will be tracks that will appeal to all attendees.

Layered Tech will have a booth onsite, so be sure to stop by and learn about our latest and greatest news and offerings.  If you are attending, be sure to check your attendee bag for a special offer from Layered Tech!

OpenCamp is going to be BIG…they are expecting well over 600 attendees.  And to kick things off right in a Texas-sized fashion, be sure to attend Friday night’s huge opening event.  At 7:30 p.m., the U.S. Army Golden Knights will do an amazing exhibition jump.  You won’t want to miss this – a squadron of our country’s finest will parachute in formation, complete with smoke and pyrotechnics.  Like we said, this is much, much more than a blogging event!

To learn more about OpenCamp or to register, visit the OpenCamp website at  We hope to see you there!


Layered Tech Delivers Global, Scalable Cloud Infrastructure for Customer Service Management Provider

July 26, 2010

When was the last time you dialed an 800-number for customer support or chatted with an online support rep about a product or service you’re using?  As I type this post, call center agents for major corporations are handling tens of thousands of calls, e-mails and chat sessions.  That’s a lot of customer interactions at any given time, and each customer engagement is important and must be treated personally.  Some of the world’s largest brands, including and eBay, rely on customer service solution provider KANA Software to better manage their ever-increasing customer interactions.  Ballooning customer interaction volumes put pressure on IT infrastructures, which is what drove KANA to re-evaluate the infrastructure it had in place.

KANA looked to leverage the benefits of a cloud computing infrastructure, especially because the pay-as-you-go pricing model and flexible architecture was more cost-effective and efficient.  After reviewing several vendors, KANA decided to partner with Layered Tech because of our expertise and ability to support their needs on both sides of the Atlantic.  We created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions so KANA can support their clients, large and small.

We are excited to partner with the leader in customer service management and provide the international presence and flexibility KANA needs to give their clients customer service applications on a highly scalable infrastructure.  We enjoy working closely with KANA, and we take pride in getting to know our customers’ businesses so that we can provide them with the custom infrastructure solutions they need to succeed.

How can we help your business?

Layered Tech Proudly Powers JDA Software Group, Inc: The Supply Chain Company®

July 15, 2010

When it comes to supply chain solutions, JDA Software Group, Inc. is no doubt the “Big Kahuna.”  More than 6,000 enterprises worldwide rely on JDA to optimize their supply chain and improve profitability.  In addition to its international presence, JDA’s solutions span numerous industries, including manufacturing, wholesale distribution, transportation, retail, grocery, travel, hospitality and media.

True to its history of excellence, JDA continues to invest in innovation and growth to drive distinctive value for the world’s leading retailers, manufacturers and wholesale-distribution companies.  JDA recently acquired i2 Technologies and doubled its market for advanced planning and optimization solutions.  So yeah, JDA is kind of a big deal.  Scratch that, they are a VERY big deal.

That’s why everyone at Layered Tech is excited to add JDA to our roster of enterprise customers.  Layered Tech’s infrastructure, expertise and financial strength give us the tools to support customers of JDA’s size and complexity, as well as deliver on their unique set of requirements.  JDA has created a comprehensive Managed Services solution designed to accelerate the global adoption of their market-leading supply chain, merchandising and pricing solutions, and according to Hamish Brewer, JDA president and CEO, collaborating with Layered Tech is a key element to the rapidly emerging success of this strategy.

As its managed hosting provider, Layered Tech will work with JDA to consolidate three data centers and give the company the infrastructure it needs for future growth.  We are proud to work with a company of JDA’s caliber and contribute to its continued growth and success.  Like JDA, delivering superior solutions to support customers’ business goals is at the heart of our business.  For JDA, a globally scalable cloud-computing platform means that it can offer customers extreme flexibility and dramatically lower costs of ownership to give customers added value.

Now that’s the kind of success where everybody wins!

We Launch New Partner Program and Give Channel Members Tools to Deliver Enterprise-Class Cloud Computing

March 22, 2010

Viva Las Vegas!  We recently returned from a successful trip to the Channel Partners Conference & Expo 2010 in Las Vegas, where we launched our new partner program.  It’s designed to give our partners all of the resources they need to deliver advanced dedicated hosting, virtualization and cloud computing infrastructures to enterprise customers.  Our program is based on solution sets and added services so partners can engage more customers and shorten the sales cycle.

Being a Channel Partners exhibitor was great.  We talked with hundreds of prospective partners about infrastructure solutions and their customers’ growing interest in cloud computing.  Partners use our support to expand their offerings with cloud computing services, so rather than having a partner program just based on reseller discounts, we dove deeper and built a revitalized program that gives partners the tools they need to present Layered Tech services, explain their benefits and sell them in a way that shortens the partner’s time to revenue.  We want strong and ambitious partners who, like Layered Tech, sell upstream to enterprises.  Most of all, we want to help our partner community deliver value-creating cloud computing services to their customers because we believe that doing so will strengthen their customer  relationships.

Our program gives each partner dedicated account managers, sales engineers and project managers to answer questions and provide customized support.  When partners log into our new feature-rich Partner Portal (available soon), it automatically applies the proper pricing, discounts and special offers based on their silver, gold or platinum status.

Our Partner Portal will also feature:

  • Automated online ordering to streamline selling
  • Joint marketing materials so partners can reach more customers and explain the new offerings
  • Training resources such as webinars to engage more customers
  • Deal registration so partners can easily register special deals to increase sales

We are committed to building our partner program and working with you to provide the support you need to succeed in expanding your offerings.  If you’re interested in delivering our solutions as value-added services within your own core business, we’d love to partner with you!

Your Own Private Data Center

January 15, 2010

It’s undeniable – cloud computing and virtualized environments have evolved into enterprise-worthy infrastructure solutions.  But for enterprises, putting their data at risk on shared public servers still presents a security challenge they can’t overlook.  From our experiences working with enterprises of all sizes, we know that while they all have different business goals, they all have the same cloud environment needs: enterprise-class security, choice and flexibility.

To address enterprises’ concerns and strengthen cloud security, Layered Tech has developed a new Virtual Private Data Center (VPDC) platform that delivers a virtualized environment on servers dedicated to individual enterprise customers – in other words, customers aren’t sharing resources, which reduces their risk profile.  Our customers using the new platform will receive levels of managed services, security and flexibility via a proprietary API previously unavailable in an integrated offering.

While putting everything on the cloud might not necessarily be the best option, companies still want the cloud’s benefits, which is why we created this platform to offer enterprises a hybrid cloud computing approach that delivers the best of both worlds – traditional dedicated hosting and cloud computing.  To meet constantly changing enterprise needs, the virtualized platform gives customers the reliability and security of dedicated servers with the flexibility and scalability of virtual machines.

But what can this platform really do for your business?  Let’s break it down:

RELIABILITY:  You get the reliability and control of dedicated servers from your VPDC platform that operates exclusively within Layered Tech data centers.

CHOICE:  You can choose the virtualization platform that best suits your needs, including 3Tera’s AppLogic, VMware and Microsoft Hyper-V, because our VPDC offering is technology-agnostic.

FLEXIBILITY:  With our automated server provisioning system, enterprise customers can design, order and deploy a secure virtualized environment within an hour, instead of the weeks or months it can take many on-premise data centers to provision a similar solution.

CUSTOMIZATION:  Developers will have more than 100 applications immediately available to them through the new API; those developers then have access to the API for customizing additional applications of their choice.

SUPPORT SERVICES:  You can choose from a range of support options with the new VPDC platform’s tiered managed services, which lets you focus on managing your business, not your VPDC.  Support ranges from fully managed by Layered Tech to self-managed options with varying levels in between.

To learn more about the new VPDC platform, which will be available later in Q1 2010, click here!