Archive for the ‘Hosting Industry’ Category

Cloudbook Profiles JDA and Layered Tech

April 20, 2011

Cloudbook, an independent authority and educational resource for cloud computing, recently published an in-depth look at JDA’s process of evaluating and selecting a private cloud provider.

With the help of consultants from Burstorm, JDA — the leading supply chain solutions company — met the challenge of finding a flexible cloud provider who could help consolidate 1 million users from over 100 countries into a single hosted cloud environment.

View the videos and read the article over at Cloudbook to learn why Joe King, SVP of JDA Managed Services, selected Layered Tech to help migrate JDA’s mission-critical managed services to the cloud.  This is an interesting read and an excellent insight into how a well-respected enterprise selected a private cloud provider.

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CA Technologies Interviews Our CEO

October 11, 2010

There’s a new video posted by CA, in which Jack Finlayson, CEO of Layered Tech, discusses the significance of CA’s acquisition of 3Tera.  Layered Tech has long used 3Tera’s award-winning software to help IT managers reduce the time and complexity of deploying and managing business services to the cloud.

Check it out here.

 

Layered Tech Delivers Global, Scalable Cloud Infrastructure for Customer Service Management Provider

July 26, 2010

When was the last time you dialed an 800-number for customer support or chatted with an online support rep about a product or service you’re using?  As I type this post, call center agents for major corporations are handling tens of thousands of calls, e-mails and chat sessions.  That’s a lot of customer interactions at any given time, and each customer engagement is important and must be treated personally.  Some of the world’s largest brands, including Priceline.com and eBay, rely on customer service solution provider KANA Software to better manage their ever-increasing customer interactions.  Ballooning customer interaction volumes put pressure on IT infrastructures, which is what drove KANA to re-evaluate the infrastructure it had in place.

KANA looked to leverage the benefits of a cloud computing infrastructure, especially because the pay-as-you-go pricing model and flexible architecture was more cost-effective and efficient.  After reviewing several vendors, KANA decided to partner with Layered Tech because of our expertise and ability to support their needs on both sides of the Atlantic.  We created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions so KANA can support their clients, large and small.

We are excited to partner with the leader in customer service management and provide the international presence and flexibility KANA needs to give their clients customer service applications on a highly scalable infrastructure.  We enjoy working closely with KANA, and we take pride in getting to know our customers’ businesses so that we can provide them with the custom infrastructure solutions they need to succeed.

How can we help your business?

Layered Tech Proudly Powers JDA Software Group, Inc: The Supply Chain Company®

July 15, 2010

When it comes to supply chain solutions, JDA Software Group, Inc. is no doubt the “Big Kahuna.”  More than 6,000 enterprises worldwide rely on JDA to optimize their supply chain and improve profitability.  In addition to its international presence, JDA’s solutions span numerous industries, including manufacturing, wholesale distribution, transportation, retail, grocery, travel, hospitality and media.

True to its history of excellence, JDA continues to invest in innovation and growth to drive distinctive value for the world’s leading retailers, manufacturers and wholesale-distribution companies.  JDA recently acquired i2 Technologies and doubled its market for advanced planning and optimization solutions.  So yeah, JDA is kind of a big deal.  Scratch that, they are a VERY big deal.

That’s why everyone at Layered Tech is excited to add JDA to our roster of enterprise customers.  Layered Tech’s infrastructure, expertise and financial strength give us the tools to support customers of JDA’s size and complexity, as well as deliver on their unique set of requirements.  JDA has created a comprehensive Managed Services solution designed to accelerate the global adoption of their market-leading supply chain, merchandising and pricing solutions, and according to Hamish Brewer, JDA president and CEO, collaborating with Layered Tech is a key element to the rapidly emerging success of this strategy.

As its managed hosting provider, Layered Tech will work with JDA to consolidate three data centers and give the company the infrastructure it needs for future growth.  We are proud to work with a company of JDA’s caliber and contribute to its continued growth and success.  Like JDA, delivering superior solutions to support customers’ business goals is at the heart of our business.  For JDA, a globally scalable cloud-computing platform means that it can offer customers extreme flexibility and dramatically lower costs of ownership to give customers added value.

Now that’s the kind of success where everybody wins!

We Launch New Partner Program and Give Channel Members Tools to Deliver Enterprise-Class Cloud Computing

March 22, 2010

Viva Las Vegas!  We recently returned from a successful trip to the Channel Partners Conference & Expo 2010 in Las Vegas, where we launched our new partner program.  It’s designed to give our partners all of the resources they need to deliver advanced dedicated hosting, virtualization and cloud computing infrastructures to enterprise customers.  Our program is based on solution sets and added services so partners can engage more customers and shorten the sales cycle.

Being a Channel Partners exhibitor was great.  We talked with hundreds of prospective partners about infrastructure solutions and their customers’ growing interest in cloud computing.  Partners use our support to expand their offerings with cloud computing services, so rather than having a partner program just based on reseller discounts, we dove deeper and built a revitalized program that gives partners the tools they need to present Layered Tech services, explain their benefits and sell them in a way that shortens the partner’s time to revenue.  We want strong and ambitious partners who, like Layered Tech, sell upstream to enterprises.  Most of all, we want to help our partner community deliver value-creating cloud computing services to their customers because we believe that doing so will strengthen their customer  relationships.

Our program gives each partner dedicated account managers, sales engineers and project managers to answer questions and provide customized support.  When partners log into our new feature-rich Partner Portal (available soon), it automatically applies the proper pricing, discounts and special offers based on their silver, gold or platinum status.

Our Partner Portal will also feature:

  • Automated online ordering to streamline selling
  • Joint marketing materials so partners can reach more customers and explain the new offerings
  • Training resources such as webinars to engage more customers
  • Deal registration so partners can easily register special deals to increase sales

We are committed to building our partner program and working with you to provide the support you need to succeed in expanding your offerings.  If you’re interested in delivering our solutions as value-added services within your own core business, we’d love to partner with you!